Who covers what
Warranty on branded products is provided by the manufacturer, not by us. Our job is to sell you genuine stock so the claim is honoured, and to help you raise it. Every product page states the warranty period in the specification table.
Typical cover
| Product type | Usual warranty |
|---|---|
| Smartphones and tablets | 1 year on the device, 6 months on in-box accessories |
| Audio: earbuds, headphones, speakers | 1 year |
| Power banks and chargers | 6 months to 18 months, by brand |
| Memory cards and SSDs | 3 years to limited lifetime, by brand |
| Cases, covers and screen protection | 3 to 6 months against manufacturing defects |
| Computer and gaming peripherals | 1 to 3 years, by brand |
What warranty does not cover
- Physical damage, cracked screens and bent frames.
- Liquid damage, unless the product is rated for it and failed within that rating.
- Normal wear: frayed cable jackets, faded silicone, worn strap holes.
- Battery capacity loss within the manufacturer's stated tolerance.
- Repairs or modifications by anyone other than an authorised service centre.
- Products with a removed, altered or unreadable serial number.
Making a claim
- Within seven days of delivery, use the returns process. It is faster and we handle it directly.
- After seven days, email support@mobitrendsolutions.com with your order number, the fault and photographs or a short video.
- We identify the correct authorised service centre, raise the ticket and send you the reference number.
- Keep the retail box and the invoice. Most service centres ask for both.
In-store support
Bring the product and your invoice to the Indirapuram counter and we will diagnose it, tell you honestly whether it is a warranty case, and lodge the claim for you.